Fitness Equipment Service

A solution oriented company since 1987

Service Centers

8am-5pm Monday-Friday

Saturday 10am-4pm

888-560-4374

Testimonials

E-mail to Integrated Fitness Services

Received: Tuesday, May 18, 2011 To: customercare@integratedfitness.com

RE: Service Order, Trotter Trainer Treadmill, Work Order ##24559, 24770 &24799

ATT: Customer Care

This is to thank you for excellence of service in the above matter. I contacted Integrated because the electronic console of my treadmill quit working and the treadmill could not be started, I realized that an electronic repair on this nearly 30 year old treadmill would be problematic but I wanted to give it a try, You located an unused original equipment circuit board for my model treadmill. When the replacement board did not sync with my treadmill, your technician didn't give up on it but went on to fuse parts of the old circuit board into the replacement board and made it work. I know it took a lot of diligence, persistence and creativity on the part of your company and your technician to accomplish all that, and I am very impressed. The treadmill is working great and I am very grateful.

I feel very lucky that it was Integrated that I called because I really don't believe that anyone else would have succeeded with the challenge of this job.

I thank you for being there and for your good work.

Christian M.-Studio City, CA.

Received: Wednesday, September 01, 2010 1:40 PM To: customercare@integratedfitness.com

Subject: Thanks

This e-mail is to express my gratitude to your company for it's professionalism and dedication to making it 'right for the customer'. I own a treadmill with usage nearing 2,000 miles. Obviously, it began showing a LOT of wear and tear. A few months ago, I contacted Integrated Fitness to repair a part. Over the course of the next 3 - 4 months, your 'technician' worked with me via the treadmill company's warranty to completely revamp my treadmill to nearly 'out of the box' condition. A new deck, new belt, new motor, new rollers and new electronics were replaced. As a matter of fact, before his last visit to make one final adjustment (at my request), some treadmill pieces surprisingly showed up at my door. I later found out that the 'technician' had ordered these parts for me! Since he had already been scheduled to make a repair visit, he independently worked with the treadmill company and had other parts shipped so that everything he deemed necessary could be replaced in one visit. Incremental cost to me - $0. In my book, that defines the word service. Over the years, I've been conditioned to expect so little (and get even less) from companies that nothing surprises me anymore. It's so bad that when I receive 'average' service I'm actually thankful. However, when I received exemplary service, as in this case, I felt compelled to write to you and simply offer my sincere thanks. Meanwhile, I'm looking forward to many uneventful miles on my 'new' machine!

Jim -California

Mr. Petit, Thank you so much for taking time out of your busy schedule to report on our performance. As we continuously strive to provide the best service available, it is always great to hear we are getting it right!

Best regards! Thank you again. Customer Care Integrated Fitness Services 888-560-4374

Email to Integrated Fitness Services

"I have utilized Integrated Fitness as the exclusive equipment specialists for both of my facilities since 2000. Their service has always been prompt, efficient, and professional. Thanks for providing such an essential service to my practices."

Tom Strafaci, CSCS, ACE-Certified Personal Trainer, PTA Owner, Functional Fitness, Inc. Pasadena and Arcadia, CA

Email to Integrated Fitness Services

I am really impressed with your company and the technician that came out this morning at 7 am to fix our elliptical. A little over a year after we purchased our machine it started to make really loud grinding noises, we called [company name withheld] and were very disappointed to hear that our machine only had a 1 year labor warranty. [Company name withheld] mistakenly sent out someone the first time to diagnose the problem from a company called [company name withheld] The person they sent out said that he puts this type of equipment together for stores like [company name withheld.] and puts bicycles together for stores like [company name withheld]. So he suggested replacing some bearing in the back wheel, but then [company name withheld] realized their mistake and wouldn't send them back out to fix it. [Company name withheld] diagnosed the machine by having me holding my cell phone up to it while riding it that it was really the flywheel that was bad. So it was up to me to replace it or hire someone to do the work. They sent me some directions one of their technician's made and I was able to replace the fly wheel after several hours of work and cutting my arm open in the process. One of the bolts they said to remove was so tight it stripped the Allen wrench and my arm was cut bad by the plastic of the machine. I still have a scar to this day. Sure enough about 2 months later we had the same problem, the flywheel had gone bad again. This time after much demanding "name withheld" sent one of Integrated Fitness Services technician's out to replace it. He was able to repair it in less then an hour!

Thank you. Integrated Fitness Services has my highest recommendations. If you ever need a reference, please call.

Dan-Huntington Beach California

Email To Smooth Fitness Manufacturing

Hi, Mr. Cruz: Thank you for your kind help. The Integrated Fitness Services technician came and re-calibrated the speed. My treadmill is now working like before. The technician did a great job! I highly recommend their services. He pointed out some wear and tear but that's on my to do list. Now, I'm happy just to get back to walk/jog.

Happy New Year to you guys. I will post a review on Amazon soon -

Charles-Corona California

Email to Integrated Fitness Services for brokering a manufacturer refund on behalf of this customer

Dear Integrated Fitness Services, Thank you s very much for your follow through. I do believe in light of all the circumstances it is a fair compromise on both ends. Thank you! Thank you! Thank you This speaks well for your business service. I applaud you.

Sincerely, Geri-Los Angeles, CA.

Email to Integrated Fitness Services

I called your company this morning for immediate assistance for our fitness center. You dispatched a technician that same morning. Our center has a combination of older and newer equipment. Within one hour everything was fixed right, was clean, and in working order. On top of that, service from your company was excellent as always. From the supervising dispatch to the final tightening of bolts, your service was second to none! We appreciate working with companies that care, know the value of safety, and are just plain "nice." PS. The charges for the service were very affordable, especially for the quality of work.

Thank you again,

Frederick-South Seattle Community College

Email to Integrated Fitness Services

Thanks for sending out your technician yesterday. I was thrilled he was able to fix my treadmill for a lot less than I was expecting, and I really appreciate his prompt and courteous service. I will definitely keep your name in my files

Thanks again, Jannette-Stevenson Ranch, CA.

Email to Integrated Fitness Services

This e-mail is to express my gratitude for your companies assistance in diagnosing a treadmill problem and prescribing a solution. Last Friday I phoned "company name withheld" for help with my treadmill"manufacturer name withheld." I reached a voice mail and left a message, but did not receive a call back. I called you and spoke to one of your live service agents. My treadmill had begun vibrating at about 6.3 mph After describing the problem over the phone your representative advised me to tighten the Allen bolts and adjust the belt. I did so and and the treadmill now functions correctly. I should add that I also contacted a few other vendors regarding this problem. Some were not prepared to discuss this problem at all, others told me I had a broken motor or bent shaft, either of which would require several hundred dollars to repair. I understand that all machines require maintenance and repair, but no consumer should be advised to undertake expensive repairs that are no necessary. Once again, my thanks to your company for you honesty and assistance in fixing my problem. It's refreshing to find an honest service that's interested in actually serving their customers.

Frank-Glendale, CA.

Customer phone-in to corporate offices

Your technician was dispatched to service my Weslo treadmill. It was making a rubbing noise and needed a tune up. I was very happy with the service I received. Your technician was prompt, professional, and an excellent representative of your company. I will definitely use your service again. Thank you.

Betty- San Francisco, CA

Customer phone-in to corporate offices

I received service from your company to repair my Spirit elliptical. Your technician replaced the incline motor. I was very impressed with the service I received both from your technician and your scheduling department. I will recommend your service. Thank you.

Alice-Seattle, WA.

Email to Integrated Fitness Services

Just a quick note to thank you for having a great technician.. He was both pleasant and professional. Your customer service was also excellent. After having a nightmare situation with "company name withheld," Integrated Fitness Services did a great job in taking care of my needs. I will be getting hold of "warranty company name withheld" to let them know of your companies great service, front line and phone.

Floyd-Anaheim, CA